IN STOCK ORDERS
Orders are shipped via USPS or FedEx when shipped from existing US based inventory locations. We aim for same or next day dispatch, and given this, depending on your exact time of order, and location, we ask that customers allow up to 5 working days for delivery.
If there should be a problem with your order/shipping and it seems likely your order will take longer than 5 days, then we will inform you by email or phone. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.
NON-STOCK ITEM ORDERS
Due to our vast catalog it will often be necessary to ship your special order items from Italy (via TNT, delivered by FedEx) or the UK (via UPS). Items shipped from Italian or UK inventory typically take 5 to 10 working days to be delivered. On occasion, there may be zero inventory of an item at any of our international locations. If this should be the case then we will inform you by email/phone as soon as we find out.
Brake kits and Bespoke rotors are all special order, and we ask that you allow 3 to 4 weeks for delivery.
CUSTOMS & IMPORT DUTY
All orders shipping from International stock locations are intended to be delivered duty paid, i.e. you should not have to pay any import costs of any kind to either FedEx or CBP. Unfortunately, due to the number of agencies involved, on occasion you may be sent an invoice for customs charges. Please do NOT pay this and request a refund for these charges, we will not be able to refund you, merely issue a future credit note to that value. We must insist that you forward the incorrect paperwork to us, and we will take care of of the invoice ourselves.
Should you have any questions about our shipping and delivery process, please contact us here.